State Resources
If you need help with a state agency, my office can help you! The chart below outlines steps you can take to address issues with State Agencies. Once you have already attempted the steps below, our office can help to follow up with agencies on your behalf.
| State Agency | Issue | Have you already? | If so, has at least this amount of time passed since? |
| CalFresh | California Food Assistance Program Direct Certification Disaster CalFresh Employment and Training (E&T) Restaurant Meals Program Supplemental Nutrition | Contacted your appointed case manager? Contacted CalFresh? | 2 weeks |
| https://cdss.ca.gov/inforesources/calfresh/contacts | |||
| Contacted your County Supervisor’s office? Los Angeles County: Supervisor Barger | |||
| Supervisor Kathryn Barger – LA County District 5 | |||
| (661) 287-3657 San Bernardino County: Supervisor Cook | |||
| Col. Paul Cook (Ret.) First District Supervisor – First District Supervisor | |||
| (909) 387-4830 | |||
| CalTrans | Encampment Graffitt Roadway - Pothole Litter - Trash and Debris Illegal Dumping and more… | Submitted a Customer Service Request online? | 2 weeks |
| Submit Customer Service Request | |||
| (213) 897-1200 | |||
| CalVet | Education Housing Employment Healthcare VA Claims and more… | Connected with a Veteran Service Officer (VSO) to get access to all benefits? | 1-2 weeks |
| Find A Service Provider | |||
| Santa Clarita: (213) 645-9548 Lancaster: (661) 974-8842 Hesperia: (760) 995-8010 | |||
| CA Public Utilities Commission (CPUC) | Public Safety Complaint Utility Complaint Unauthroized Service Charge Complaint about CPUC | Submitted a complaint on the CPUC website? | 2 weeks |
| File A Complaint | |||
| (213) 576-7000 | |||
| Department of Consumer Affairs (DCA) | Illegal Practice of Medicine Identity Theft False Advertising Fraud | Attempted to resolve the issue by contacting DCA? | 14 Days |
| Contact Us | |||
| (800) 952-5210 | |||
| Department of Motor Vehicles (DMV) | Drivers License CA State IDs Vehicle Registration | Completed paperwork and sent to the DMV? Attempted to do online assistant/online DMV? | 10 business days |
| DMV Virtual Office | |||
| Contacted the DMV office where the original issue was handled? (800) 777-0133 | |||
| Department of Insurance (DOI) | Issues with Insurers Insurance Policies Insurance Claims Licensing | Reached out to the office of the Ombudsman? Telephone: (916) 492-3545 | 10 business days |
| Email: ombudsman@insurance.ca.gov | |||
| Filed a Complaint (if applicable): www.insurance.ca.gov/01-consumers/101-help/ | |||
| Department of Justice (DOJ) / Office of the Attorney General (OAG) | Emplyment Background Delays Criminal History Record Challenges Consumer Related Issues Firearm Issues | Contacted the department? | 2-3 weeks |
| Contacting a Specific Program | |||
| Need to file a complaint? | |||
| CA Department of Justice - Home | |||
| Employment Development Department (EDD) | State Disability Insurance Paid Family Leave Unemployment Insurance Payroll taxes Employent Services | Benefits Claims: | Unemployment Claims: 4 weeks after applying for benefits to begin Disability Claims: 2 weeks for benefits to begin |
| Filed claim on EDD website? | |||
| https://edd.ca.gov/en/claims/ | |||
| Received correspondence from EDD acknowledging your claim and providing you with an EDD Account Number? EDD Debit Card Issues: Called Money Network? (800)-684-7051 Filed an appeal on your claim? | |||
| Our office can only assist after you have had your hearing. For more information please visit the EDD Appeal Webpage | |||
| Franchise Tax Board (FTB) | Personal Income Tax Business Entity Income Tax Non Tax Debt Collection | Attempted to resolve it by contacting the FTB? | 2 weeks |
| https://www.ftb.ca.gov/help/contact/index.html | |||
| (213) 897-5196 | |||
| Housing & Community Development (HCD) | Emergency Rental Assistance Mobilehome Parks HCD Grants & Funding | Attempted to resolve the issue by contacting HCD? | 3 weeks |
| https://www.hcd.ca.gov/contact-us | |||
| (800) 952-8356 | |||
| Covered CA | Enrolling in CA Health Plans | Made attempts to contact Covered CA via phone & or email | 2 weeks |
| (866) 613-3777 | |||
| Department of Health Care Services (DHCS) | Medi-Cal managed care Medi-Cal Dental Medi-Cal Fraud Medi-Cal provider billing/payments Sober living homes | Emailed Medi-Cal Managed Care Ombudsman: | 3 weeks |
| mmcdombudsmanoffice@dhcs.ca.gov | |||
| (888) 452-8609 Medi-Cal Dental: (800) 322-6384 | |||
| CA Department of Public Health (CDPH) | Home health aids Licensing for medical professionals WIC issues Immunizations Birth, Death, Marriage records | Made attempts to contact CDPH via phone & or email | 2 weeks |
| https://www.cdph.ca.gov/Pages/contact_us.aspx | |||
| (833) 422-4255 |