| State Agency | Issue | Have you already? | If so, has at least this amount of time passed since? |
| CalFresh | California Food Assistance Program | Contacted your appointed case manager? | 2 weeks |
| | Direct Certification | Contacted CalFresh? | |
| | Disaster CalFresh | https://cdss.ca.gov/inforesources/calfresh/contacts | |
| | Employment and Training (E&T) | Contacted your County Supervisor’s office? | |
| | Restaurant Meals Program | Los Angeles County: Supervisor Barger | |
| | Supplemental Nutrition | Supervisor Kathryn Barger – LA County District 5 | |
| | | (661) 287-3657 | |
| | | San Bernardino County: Supervisor Cook | |
| | | Col. Paul Cook (Ret.) First District Supervisor – First District Supervisor | |
| | | (909) 387-4830 | |
| | | | |
| | | | |
| CalTrans | Encampment | Submitted a Customer Service Request online? | 2 weeks |
| | Graffiti | https://csr.dot.ca.gov/ | |
| | Roadway - Pothole | (213) 897-1200 | |
| | Litter - Trash and Debris | | |
| | Illegal Dumping | | |
| | and more… | | |
| CalVet | Education | Connected with a Veteran Service Officer (VSO) to get access to all benefits? | 1-2 weeks |
| | Housing | https://www.calvet.ca.gov/find-a-service-provider | |
| | Employment | Santa Clarita: (213) 645-9548 | |
| | Healthcare | Lancaster: (661) 974-8842 | |
| | VA Claims and more | Hesperia: (760) 995-8010 | |
| CA Public Utilities Commission (CPUC) | Public Safety Complaint | Submitted a complaint on the CPUC website? | 2 weeks |
| | Utility Complaint | https://www.cpuc.ca.gov/consumer-support/file-a-complaint | |
| | Unauthorized Service Charge | (213) 576-7000 | |
| | Complaint about CPUC | | |
| Department of Consumer Affairs (DCA) | Illegal Practice of Medicine | Attempted to resolve the issue by contacting DCA? | 14 Days |
| | Identity Theft | https://www.dca.ca.gov/about_us/contactus.shtml | |
| | False Advertising | (800) 952-5210 | |
| | Fraud | | |
| Department of Motor Vehicles (DMV) | Drivers License | Completed paperwork and sent to the DMV? | 10 business days |
| | CA State IDs | Attempted to do online assistant/online DMV? | |
| | Vehicle Registration | https://www.dmv.ca.gov/portal/dmv-virtual-office | |
| | | Contacted the DMV office where the original issue was handled? | |
| | | (800) 777-0133 | |
| | | | |
| Department of Insurance (DOI) | Issues with Insurers | Reached out to the office of the Ombudsman? | 10 business days |
| | Insurance Policies | Telephone: (916) 492-3545 | |
| | Insurance Claims | Email: ombudsman@insurance.ca.gov | |
| | Licensing | Filed a Complaint (if applicable): www.insurance.ca.gov/01-consumers/101-help/ | |
| | | | |
| Department of Justice (DOJ) / Office of the Attorney General (OAG) | Employment Background Delays | Filed a complaint or report on their website? | 2-3 weeks |
| | Criminal History Record Challenges | https://oag.ca.gov/home | |
| | Consumer Related Issues | (Scroll down and click on the “File a Complaint or Report” tab) | |
| | Firearm Issues | | |
| Employment Development Department (EDD) | State Disability Insurance | Benefits Claims: | For Unemployment Claims: 4 weeks after applying for benefits to begin |
| | Paid Family Leave | | |
| | Unemployment Insurance | Filed claim on EDD website? | For Disability Claims: 2 weeks for benefits to begin |
| | Payroll taxes | https://edd.ca.gov/en/claims/ | |
| | Employment Services | Received correspondence from EDD acknowledging your claim and providing you with an EDD Account Number? | |
| | | | |
| | | EDD Debit Card Issues: | |
| | | | |
| | | Called Money Network? (800)-684-7051 | |
| | | | |
| | | Claims in appeals: | |
| | | | |
| | | Our office can only assist after you have had your hearing. For more information please visit: https://cuiab.ca.gov/ | |
| | | | |
| Franchise Tax Board (FTB) | Personal Income Tax | Attempted to resolve it by contacting the FTB? | 2 weeks |
| | Business Entity Income Tax | https://www.ftb.ca.gov/help/contact/index.html | |
| | Non Tax Debt Collection | (213) 897-5196 | |
| | | | |
| Housing & Community Development (HCD) | Emergency Rental Assistance | Attempted to resolve the issue by contacting HCD? | 3 weeks |
| | Mobilehome Parks | https://www.hcd.ca.gov/contact-us | |
| | HCD Grants & Funding | (800) 952-8356 | |
| | | | |
| Covered CA | Enrolling in CA Health Plans | Made attempts to contact Covered CA via phone & or email | 2 weeks |
| | | (866) 613-3777 | |
| | | | |
| Department of Health Care Services (DHCS) | Medi-Cal managed care | Emailed Medi-Cal Managed Care Ombudsman: | 3 weeks |
| | Medi-Cal Dental | mmcdombudsmanoffice@dhcs.ca.gov | |
| | Medi-Cal Fraud | (888) 452-8609 | |
| | Medi-Cal provider billing/payments | Medi-Cal Dental: (800) 322-6384 | |
| | Sober living homes | | |
| CA Department of Public Health (CDPH) | Home health aids | Made attempts to contact CDPH via phone & or email | 2 weeks |
| | Licensing for medical professionals | https://www.cdph.ca.gov/Pages/contact_us.aspx | |
| | WIC issues | (833) 422-4255 | |
| | Immunizations | | |
| | Birth, Death, Marriage records | | |
